Care Management Technician

Site: Orlando Health Bayfront Hospital
Location: St. Petersburg, Florida

Department: Case Management

Shift: Part-time

The Care Management Technician is focused on supporting the care management team in achieving the department goals and objectives of patient transition/ throughput.

Essential Functions

• Educates patients/families on the roles of the care management team, bridging communications with the other members of health care team, and ensuring timely transitions to the next level of care.
• Assists with the Care Management requests as needed:
  • Arranging nursing home returns
  • Contacting SNF’s, ALF’s, and Rehabilitation Centers to refer to and ascertain bed availability
  • Identifying availability of community resources
  • Enrolling patients in patient assistance programs
  • Referring to community agencies
  • Arranging patient transportation
  • Obtaining authorization numbers from payors
  • Obtaining appropriate contact name, contact number and/or fax number of payor
  • Arranging for resources to facilitate durable medical equipment
• Assists in issuing the Important Message from Medicare (IMM) letters to include patients’ rights/ responsibilities.
• Assist in issuing the Observation notification to include the Medicare Outpatient Observation Notice (MOON).
• Assist in issuing Advance Beneficiary Notices (ABNs) and Hospital-Issued Notices of Noncoverage (HINNs) as appropriate for non-covered services.
• Assists in the overall office functions of:
  
  • Mail management, phone coverage, and safe office operations/ maintenance of office equipment including, but not limited to, phones, fax machines, copiers, printers, and computers
  • Maintenance of required files, statistics, and reports in a streamlined manner to ensure current accurate information is readily available to appropriate parties
  • Assists in maintaining the various databases and spreadsheets utilized by the department
  • Assists in scheduling meetings and coordinating arrangement for meetings
  • Assists in the suggestion, development and implementation of new processes to improve department efficiencies
• Provides timekeeping support to the department via execution of departmental procedures and data entry into the
  corporate time management system
• Participates in quality and safety initiatives to ensure staff are improving practice to support quality and safety standards
• Prioritizes workload to manage multiple priorities.
• Able to maintain regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Able to maintain compliance with all Orlando Health policies and procedures.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.
• Fax/copy materials as requested.
• Adheres to corporate and departmental policies regarding confidentiality of patient records, physician information, system data, and other clinical data.
• Maintain records and documentation of work performed in a timely, organized and easily retrievable fashion.
• Maintains confidentiality of data and information in compliance with HIPPA regulation and Orlando Health policies.

Education/Training
High school graduate or equivalent.

Experience
Two (2) years’ experience in working with customers and/or patients, to include one year in a health-related field. Working
knowledge of Microsoft Office programs (Word, Excel, Outlook, PowerPoint) .