Senior Front Office Assistant - Orthopedics - St. Petersburg, Florida

Join a Leading Healthcare Team with Day-One Benefits!

Position: Senior Front Office Assistant
Location: St. Petersburg, Florida
Department: Orthopedics – Orlando Health Florida Medical Clinic/Bayfront Medical Group
Schedule: Full-time | Monday–Friday | 40 hours/week

Start Your Career with Confidence at Orlando Health
Orlando Health is one of Florida’s most respected healthcare systems, known for our unwavering commitment to excellence, patient care, and employee satisfaction. As part of the Orlando Health Florida Medical Clinic/Bayfront Medical Group, you’ll join a nationally recognized organization that values your work, supports your growth, and provides competitive benefits starting your very first day.

We believe our team is our greatest strength. That’s why we invest in you from the start—with comprehensive benefits, career development opportunities, and a culture rooted in compassion, innovation, and teamwork.

Job Overview

As a Senior Front Office Assistant, you will play a vital role in supporting the daily operations of our Orthopedics Department. You’ll serve as the first point of contact for patients and visitors, managing scheduling, front-desk tasks, and administrative duties to ensure a smooth and welcoming experience. You’ll work closely with leadership including the Department Manager, Medical Office Manager, and Practice Site Supervisor to provide high-quality support in a fast-paced ambulatory care setting.

Essential Functions

• Adheres and assures compliance with Orlando Health and department specific policy, procedures, value statements and Commitment to Excellence standards.
• Able to handle multiple simultaneous tasks, answer telephone, take messages, file lab reports, medical records and other information according to practice policies and procedures.
• Performs word processing and spreadsheet data.
• Performs charge entry and cash handling.
• Acts as a liaison between the physician, patient and insurance companies to include obtaining referrals and/or authorizations.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.
• Participates in Quality Assurance and Quality Indicator activities as assigned.
• Demonstrates awareness of legal issues, patient rights and compliance with standards of regulatory and accrediting agencies. Practices the efficient use of supplies.
• Maintains a clean, safe and organized office.
• Act as a Liaison to assist office billing service as requested.

Education/Training

• High School graduate or equivalent.
• Typing speed of approximately 30 wpm or ability to successfully demonstrate competent use of practice management computer system.
• Knowledge of ICD & CPT.

Experience

• Two (2) years’ experience in a medical office environment.

Why Orlando Health?

We offer exceptional benefits starting on your first day, including:

• Medical, dental, and vision coverage

• Generous paid time off and paid holidays

• Retirement savings plan with employer match

• Tuition reimbursement & educational opportunities

• Career advancement programs across a growing system

• Employee wellness and recognition programs