Front Office Assistant - Radiation Oncology Clinic - Orlando Health Bayfront Cancer Institute

Position Title: Front Office Assistant
Site/Department: Orlando Health Bayfront Cancer Institute – Radiation Oncology
Location: St. Petersburg, Florida

Join our dedicated team at the Orlando Health Bayfront Cancer Institute in St. Petersburg, Florida, where you'll be part of a compassionate and collaborative environment focused on delivering exceptional cancer care. This full-time position supports our Radiation Oncology Clinic, playing a key role in helping patients navigate their care with empathy and efficiency.

Job Summary

The Front Office Assistant provides essential support for daily operations within the Radiation Oncology Clinic. Responsibilities include patient registration, scheduling, handling incoming calls, and coordinating referrals. Under the supervision of the Manager of Practice Operations, Medical Office Manager, Academic Program Manager, Academic Nurse Manager, or Practice Site Supervisor, the Front Office Assistant ensures a smooth and welcoming experience for all patients and visitors.

Essential Functions

• Schedules patient appointments according to practice specific scheduling protocols and patient preference, to include obtaining required pre-certification and authorization for office visit(s) when required.
• Obtains accurate and complete patient demographic and insurance information.
• Processes all requests for medical records according to Orlando Health and department specific policies and procedures.
• Adheres and assures compliance with Orlando Health policy, procedures, and value statements. Demonstrates competency in use of office equipment, technology, and answers telephone calls appropriately.
• Demonstrate a Commitment to Excellence standards and actively engages to improve overall patient satisfaction experience.
• Interacts with patients and families in a professional manner.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.
• Participates in Quality Assurance/Quality Indicator activities as assigned.
• Demonstrates awareness of legal issues, patient rights and compliance with standards of regulatory and accrediting agencies.
• Practices the efficient use of supplies.
• Assists billing service as requested.

Education/Training
High School graduate or equivalent.

Experience
Six (6) months experience in a clerical office, or general business, and/or customer service setting.