Front Office Assistant - Surgical Oncology - Orlando Health Bayfront Cancer Institute

Position Title: Front Office Assistant 
Site/Department: Orlando Health Bayfront Cancer Institute – Surgical Oncology 
Location: St. Petersburg, Florida

Join our dedicated team at the Orlando Health Bayfront Cancer Institute in St. Petersburg, Florida, where you’ll be part of a collaborative and compassionate environment focused on delivering outstanding cancer care. This full-time position supports our Surgical Oncology Clinic, playing a vital role in helping patients through every step of their treatment journey.

Job Summary

The front office assistant provides support with the daily activities for ambulatory/physician office operations, including patient registration, telephone coverage, appointment scheduling, and patient referrals under the supervision of Manager Practice Operations, Medical Office Manager, Academic Program Manager, Academic Nurse Manager and/or Practice Site Supervisor.

Essential Functions

• Schedules patient appointments according to practice specific scheduling protocols and patient preference, to include obtaining required pre-certification and authorization for office visit(s) when required.
• Obtains accurate and complete patient demographic and insurance information.
• Processes all requests for medical records according to Orlando Health and department specific policies and procedures.
• Adheres and assures compliance with Orlando Health policy, procedures, and value statements. Demonstrates competency in use of office equipment, technology, and answers telephone calls appropriately.
• Demonstrate a Commitment to Excellence standards and actively engages to improve overall patient satisfaction experience.
• Interacts with patients and families in a professional manner.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.
• Participates in Quality Assurance/Quality Indicator activities as assigned.
• Demonstrates awareness of legal issues, patient rights and compliance with standards of regulatory and accrediting agencies.
• Practices the efficient use of supplies.
• Assists billing service as requested.

Education/Training
High School graduate or equivalent.

Experience
Six (6) months experience in a clerical office, or general business, and/or customer service setting.