Position: Practice Operations Manager
Location: St. Petersburg, Florida
Department: Family Medicine Residency Clinic – Orlando Health Florida Medical Clinic/Bayfront Medical Group
Schedule: Full-time | Monday–Friday | 40 hours/week
Start Your Career with Confidence at Orlando Health
Orlando Health is one of Florida’s most respected healthcare systems, known for our unwavering commitment to excellence, patient care, and employee satisfaction. As part of the Orlando Health Florida Medical Clinic/Bayfront Medical Group, you’ll join a nationally recognized organization that values your work, supports your growth, and provides competitive benefits starting your very first day.
We believe our team is our greatest strength. That’s why we invest in you from the start, with comprehensive benefits, career development opportunities and a culture rooted in compassion, innovation and teamwork.
Job Overview
Manages human, financial, and materials resources in a team relationship with the Physician Lead and Director /Physician Practices or COO or Senior Manager, Practice Operations to deliver high quality, customer focused cost effective, responsive health care services in an outpatient clinic setting to ensure patient and staff satisfaction in support of the mission and goals of the Orlando Health.
Essential Functions
- Responsible for approximately 4-15 physicians and 15-40 team members.
- In cooperation with the Physician Lead, assists in development and oversight of standards compliance for the designated scope of the outpatient clinics of the Service Line within the parameters established by OHPG. Identifies issues in service and coordinates action plans with the Service Line Physician leadership and the Director/Physician Practices or COO or Senior Manager.
- Ensures compliance with all regulatory and accreditation mandates to which the organization is subject, company policies, procedures, and programs, ensuring consistent application within their service line(s). Reviews and implements OHPG policies, procedures and programs.
- Develops and manages annual operational and capital clinic budget in cooperation with the Physician Lead and Senior Manager.
- Allocates and authorizes appropriate expenditures. Responsible for management of actual performance against budget providing analysis of material variances to Administration.
- Maintains an effective revenue cycle and other systems to maximize revenue.
- Administers methods to enhance efficiency and quality of practice operations, including the Patient-First Initiative, in collaboration with the Physician Lead, and Senior Manager, creating an environment consistent with management values of OHPG.
- Works with the Lead Physician of the practice, ensures appropriate access, flow and scheduling of patients.
- Works with the Leadership Team in the service line to provide seamless care throughout the continuum.
- Works in cooperation with leadership to coordinate and develop long-range strategic plans for the clinic operations within the service line strategic plan in collaboration with the Physician leadership.
- Hires, trains, supervises, evaluates and develops practice staff in accordance with established Human Resources Guidelines
- Develops lead staff for each clinic. Builds a well-functioning team focused on the needs of the patient.
- Ensures quality metrics are met in the practice setting.
- Directs and oversees maintenance of physical facility to ensure appropriate operations, appearance, and security. Evaluates, recommends and plans for future space.
- Negotiates, communicates and coordinates with the Service Line and other departments to implement operational changes and new initiatives.
- Interprets, ensures and facilitates information exchange within the Service Line. Facilitates and promotes open communication within the Service Line. Analyzes and prepares appropriate responses and actions.
- Researches, analyzes and maintains data collection system required to administer Service Line operations.
- Participates with Marketing and Sales Department in Service Line promotion to enhance organizational growth and becomes involved in community affairs that enhance the image of the Service Line and OHPG/Orlando Health.
- Ensures coverage of roles during staff shortages, vacations, sick or other leaves in order to assure continuity in patient care.
- Manages various human resources functions including hiring, work assignments, coaching plans, and performance counseling.
- Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
- Maintains compliance with all Orlando Health policies and procedures.
