Hospital Support Specialist - Bayfront Hospital

About Orlando Health:

Orlando Health Bayfront Hospital is a comprehensive tertiary care facility that has been serving St. Petersburg and the surrounding communities for more than 100 years. A teaching medical center, the 480-bed hospital’s areas of expertise include heart and vascular, digestive health, orthopedics, surgical services, robotic surgery, rehabilitation, neurosciences, maternity care, emergency services and trauma care. The hospital’s Level II Trauma Center is the only adult trauma center in Pinellas County. Home to the Center for Women and Babies, the hospital offers full obstetrical services, and, in partnership with Johns Hopkins All Children’s Hospital, is one of Florida’s 13 state-certified Level III Regional Perinatal Intensive Care Centers. A commitment to quality has earned the hospital recognition with a USA Today Top Workplaces award for 2025 and an “A” Hospital Safety Grade for Spring 2025 from The Leapfrog Group.

Orlando Health Bayfront Hospital is part of the Orlando Health system of care, which includes award-winning hospitals and ERs, specialty institutes, urgent care centers, primary care practices and outpatient facilities that span Florida’s east to west coasts, Central Alabama and Puerto Rico. Collectively, our dedicated team members honor our over 100-year legacy by providing professional and compassionate care to the patients, families and communities we serve.

Orlando Health is committed to providing you with benefits that go beyond the expected, with career-growing FREE education programs and well-being services to support you and your family through every stage of life. We begin your benefits on day one and offer flexibility wherever possible, so that you can be present for your passions. “Orlando Health Is Your Best Place to Work” is not just something we say, it’s our promise to you

Position Summary:

The Hospital Support Specialist is responsible for working with a multidisciplinary team including hospital nursing, inpatient care management, attending hospitalists and consultants, and ambulatory physician practices, among others, to support safe and effective transitions of care from the hospital to outpatient care settings. This Hospital Support Specialist will work to reduce all-cause readmissions and improve the patient experience of care by identifying eligible patients for support services and subsequently aiding in coordination of care activities such as post-discharge scheduling and patient/caregiver education and engagement.

Schedule: Monday - Friday: 8:00am - 4:30pm

Essential Functions:
• Possesses a strong understanding of medical terminology and understands healthcare operations, patient engagement, physician relations, and related healthcare issues.
• Identifies patients eligible for specific population health or hospital quality programs using the electronic medical record in order to support all relevant post-discharge scheduling and support needs of the patient and caregivers.
• Reviews and updates, as necessary, all patient demographic data, medical history information, family/caregiver information, and social needs data to ensure the medical record is complete and accurate.
• Engages with patients using strong communication skills and utilizes patient feedback to identify current service needs and anticipate future service needs using a patient-first philosophy.
• Conductsin-person scheduling, education, and support services at the hospital bedside for patients, while also engaging with patients telephonically to support other campuses and/or patients and caregivers post-discharge, as needed.
• Collaborates with hospital operational leadership and quality management teams at participating hospital sites to identify areas for process improvement, ensure collaboration across stakeholders, and optimize transitions of care with aligned outpatient providers.
• Partners with various healthcare entities and physician practices to foster integrated relationships with patients, families, and caregivers to facilitate streamlined patient transitions across the continuum of care, including resources to address social determinants of health and unmet needs for at-risk patients.
• Distributes approved educational materials and other care transition resources to patients and caregivers to effectively remove barriers to care with the goal of preventing readmissions and other avoidable care events.
• Encourages the use of appropriate medication management post-discharge to support optimal clinical outcomes and, as necessary, connects patients to in-house pharmacy programs to support medication needs, including the Meds-to-Beds Program.
• Maintains a high level of proficiency with ELLiE to best identify patient needs, fully document next site of care planning and other relevant scheduling information, and ensure care transition support for patients is efficient, timely, and effective.
• Ensures compliance with all necessary risk management programs, corporate quality initiatives, and other corporate objectives.
• Performs other duties as assigned to support the health system’s population health and hospital quality objectives.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA, and other federal, state, and local standards.
• Maintains compliance with all Orlando Health policies and procedures.

Other Related Functions:
• Possesses the ability to prioritize and work independently in addition to being an integral part of the care team.
• Communicates effectively through all forms of media and leverages critical thinking skills to effectively solve problems.
• Documents work efforts in an organized and accessible fashion while respecting confidentiality/privacy standards.
• Escalates operational and clinical concerns as they arise to hospital and corporate leadership to remove barriers.
• Contributes to environment of psychological safety where ideas are welcomed, considered, and appreciated.

Education/Training
• High school diploma or equivalent with completion of Medical Assistant training from an approved technical school required.
• Graduate from an approved school of nursing (LPN) preferred.
Licensure/Certification
Maintains current certification as a Medical Assistant or current nursing license in the State of Florida renewed every two years
Experience
One (1) year experience as a Medical Assistant, Paramedic, Licensed Practical Nurse, Allied Health Professional, Nursing Assistant, or
related health care role in a hospital setting required.