Front Office Assistant

Position Summary:

Title: Front Office Assistant

Department: Rheumatology
Site: Bayfront Medical Plaza
Location: St. Petersburg
Position Type: Full-Time
Shift: First

The front office assistant provides support with the daily activities for ambulatory/physician office operations, including patient registration, telephone coverage, appointment scheduling, and patient referrals under the supervision of Manager Practice Operations, Medical Office Manager, Academic Program Manager, Academic Nurse Manager and/or Practice Site Supervisor.

The FOA will support a new Orlando Health outpatient rheumatology practice as part of Orlando Health’s expansion of specialty care on the Bayfront campus.

About the organization:

Our new Rheumatology practice will be opening on March 23, 2026. As part of the Orlando Health system, this clinic offers patients seamless access to coordinated specialty care and provides team members with the support, tools, and resources of a trusted, not‑for‑profit healthcare organization with more than a century of service.

As part of Orlando Health’s growing outpatient network, you’ll enjoy day‑one benefits, career‑growing education programs, and well‑being resources designed to help you thrive personally and professionally.

Orlando Health is committed to providing benefits that go beyond the expected, with career‑growing FREE education programs and well‑being services to support you and your family through every stage of life. 

Why Orlando Health is your best place to work:
✔ Education & Career Growth Assistance
✔ Comprehensive Health & Wellness coverage and resources
✔ Financial & Retirement Planning with Company Match
✔ Excellent Company Culture and Work–Life Balance
✔ Family & Pet Support
…and more!

Essential Functions

• Schedules patient appointments according to practice specific scheduling protocols and patient preference, to include obtaining required pre-certification and authorization for office visit(s) when required.
• Obtains accurate and complete patient demographic and insurance information.
• Processes all requests for medical records according to Orlando Health and department specific policies and procedures.
• Adheres and assures compliance with Orlando Health and OHPE (OHPG, OPN) policy, procedures, and value statements.
• Demonstrates competency in use of office equipment, technology, and answers telephone calls appropriately.
• Demonstrate a Commitment to Excellence standards and actively engages to improve overall patient satisfaction experience.
• Interacts with patients and families in a professional manner.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.

Other Related Functions

• Participates in Quality Assurance/Quality Indicator activities as assigned.
• Demonstrates awareness of legal issues, patient rights and compliance with standards of regulatory and accrediting agencies.
• Practices the efficient use of supplies.
• Assists billing service as requested.

Education/Training

• High School graduate or equivalent.

Licensure/Certification

• None.

Experience

• Six (6) months experience in a clerical office, or general business, and/or customer service setting