Front Office Assistant - Pediatrics - Family Medicine Residency Clinic - St. Petersburg FL

Overview:

Title: Front Office Assistant

Department: Pediatrics
Site: Family Medicine Residency Clinic

Location: St. Petersburg, FL

Schedule: Full-Time | Day | Mon-Fri | 40 hours

The front office assistant provides support with the daily activities for ambulatory/physician office operations, including patient registration, telephone coverage, appointment scheduling, and patient referrals under the supervision of Manager Practice Operations, Medical Office Manager, Academic Program Manager, Academic Nurse Manager and/or Practice Site Supervisor.

This position supports the Pediatrics service within our Family Medicine Residency Clinic.

About the organization:

Orlando Health Bayfront Hospital has been at the forefront of healthcare in St. Petersburg, FL for nearly 100 years as a community hospital, trauma center and academic teaching center. A commitment to quality has earned the hospital recognition with a USA Today Top Workplaces award for 2025 and an “A” Hospital Safety Grade for Spring 2025 from The Leapfrog Group. As an academic medical center, we are committed to training future physicians and staying on the forefront of medical research and technology. This position supports an ACGME-accredited residency program in Family Medicine.

Orlando Health is one of Florida’s most respected healthcare systems, known for our unwavering commitment to excellence, patient care, and employee satisfaction. As part of our extensive network of hospitals, practices, and specialty services, we provide seamless access to integrated, high-quality care across multiple community locations. Collectively, our dedicated teams honor a legacy of over 100 years by providing professional and compassionate care to the patients, families and communities we serve.

Orlando Health is committed to providing you with benefits that go beyond the expected, with career-growing FREE education programs and well-being services to support you and your family through every stage of life. We begin your benefits on day one and offer flexibility wherever possible, so that you can be present for your passions.

Why Orlando Health is your best place to work:

✔ Education & Career Growth Assistance 
✔ Comprehensive Health & Wellness coverage and resources  
✔ Financial & Retirement Planning with Company Match 
✔ Excellent Company Culture and Work–Life Balance 
✔ Family & Pet Support

..and more!

Essential Functions:

• Schedules patient appointments according to practice specific scheduling protocols and patient preference, to include obtaining required pre-certification and authorization for office visit(s) when required.
• Obtains accurate and complete patient demographic and insurance information.
• Processes all requests for medical records according to Orlando Health and department specific policies and procedures.
• Adheres and assures compliance with Orlando Health and OHPE (OHPG, OPN) policy, procedures, and value statements. Demonstrates competency in use of office equipment, technology, and answers telephone calls appropriately.
• Demonstrate a Commitment to Excellence standards and actively engages to improve overall patient satisfaction experience.
• Interacts with patients and families in a professional manner.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.

Other Related Functions:

• Participates in Quality Assurance/Quality Indicator activities as assigned.
• Demonstrates awareness of legal issues, patient rights and compliance with standards of regulatory and accrediting agencies.
• Practices the efficient use of supplies.
• Assists billing service as requested.

Education/Training:

High School graduate or equivalent.

Experience:

Six (6) months experience in a clerical office, or general business, and/or customer service setting. Experience with pediatrics a plus.