Care Management Technician - Mother & Babies - Full-Time - Bayfront Hospital - St Petersburg

Overview:

Title: Caser Management Technician

Unit: Mother and Babies (Baby Place)

Department: Case Management

Site: Orlando Health Bayfront Hospital

Location: St Petersburg FL

Shift: Full-Time, Days, Mon-Fri

Position Summary:

The position is focused on supporting the care management team in achieving the department goals and objectives of patient transition/ throughput.

About the organization:

Orlando Health Bayfront Hospital is a comprehensive tertiary care facility that has been serving St. Petersburg and the surrounding communities for more than 100 years. It is a 480-bed teaching medical center with nationally recognized care across emergency medicine, cardiology, neurosurgery, orthopedics, women’s services, and advanced surgical specialties. The hospital’s Level II Trauma Center is the only adult trauma center in Pinellas County and, in partnership with Johns Hopkins All Children’s Hospital, is one of Florida’s 13 state-certified Level III Regional Perinatal Intensive Care Centers. A commitment to quality has earned the hospital recognition with a USA Today Top Workplaces award for 2025 and an “A” Hospital Safety Grade for Spring 2025 from The Leapfrog Group.

Orlando Health Bayfront Hospital is part of the Orlando Health system of care, which includes award-winning hospitals and ERs, specialty institutes, urgent care centers, primary care practices and outpatient facilities that span Florida’s east to west coasts. As part of the Orlando Health system, Bayfront combines the resources of a leading regional healthcare network with the personalized, community‑focused care that has defined the hospital for generations.

Why Orlando Health is your best place to work:

✔ Education & Career Growth Assistance 
✔ Comprehensive Health & Wellness coverage and resources  
✔ Financial & Retirement Planning with Company Match 
✔ Excellent Company Culture and Work–Life Balance 
✔ Family & Pet Support

..and more!

Orlando Health is committed to providing you with benefits that go beyond the expected, with career-growing FREE education programs and well-being services to support you and your family through every stage of life. We begin your benefits on day one and offer flexibility wherever possible, so that you can be present for your passions.

Essential Functions:

• Educates patients/families on the roles of the care management team, bridging communications with the other members of health care team, and ensuring timely transitions to the next level of care.
• Assists with the Care Management requests as needed:

• Arranging nursing home returns
• Contacting SNF’s, ALF’s, and Rehabilitation Centers to refer to and ascertain bed availability
• Identifying availability of community resources
• Enrolling patients in patient assistance programs
• Referring to community agencies
• Arranging patient transportation
• Obtaining authorization numbers from payors
• Obtaining appropriate contact name, contact number and/or fax number of payor
• Arranging for resources to facilitate durable medical equipment
• Assists in issuing the Important Message from Medicare (IMM) letters to include patients’ rights/ responsibilities.
• Assist in issuing the Observation notification to include the Medicare Outpatient Observation Notice (MOON).
• Assist in issuing Advance Beneficiary Notices (ABNs) and Hospital-Issued Notices of Noncoverage (HINNs) as appropriate for non-covered services.
• Assists in the overall office functions of:

• Mail management, phone coverage, and safe office operations/ maintenance of office equipment including, but not limited to, phones, fax machines, copiers, printers, and computers
• Maintenance of required files, statistics, and reports in a streamlined manner to ensure current accurate information is readily available to appropriate parties
• Assists in maintaining the various databases and spreadsheets utilized by the department
• Assists in scheduling meetings and coordinating arrangement for meetings
• Assists in the suggestion, development and implementation of new processes to improve department efficiencies
• Provides timekeeping support to the department via execution of departmental procedures and data entry into the corporate time management system
• Participates in quality and safety initiatives to ensure staff are improving practice to support quality and safety standards
• Prioritizes workload to manage multiple priorities.
• Able to maintain regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Able to maintain compliance with all Orlando Health policies and procedures.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.

Education/Training:

• High school graduate or equivalent.

Experience:

• Two (2) years’ experience in working with customers and/or patients, to include one year in a health-related field.
• Working knowledge of Microsoft Office programs (Word, Excel, Outlook, PowerPoint).